Shipping policy

This Shipping Policy explains how Holieva processes and delivers orders placed through holieva.com.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after your order is placed and payment is confirmed. Orders placed on weekends or public holidays will be processed from the next business day.

During peak periods, such as major sales and holiday seasons, processing may take slightly longer. If there is a significant delay, we will contact you by email.

2. Delivery Time

Once your order has been processed and shipped, the estimated delivery time is 5 to 12 business days.

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier delays, customs processing, weather, high order volumes, remote delivery locations, or other events outside our control.

3. Shipping Costs

We offer free standard shipping on all orders. The shipping method and any delivery details are shown at checkout before you complete your order.

4. Where We Ship

We ship to the countries available at checkout. If your country is not listed at checkout, we are currently unable to deliver to it.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link. Please allow up to 48 hours for tracking information to update after you receive this email.

If you have not received a shipping confirmation within 4 business days of placing your order, please contact us at support@holieva.com.

6. Multiple Packages

Our products may be shipped from different fulfillment locations. If your order contains more than one item, the items may arrive in separate packages and on different days. You will receive tracking information for each package.

7. Customs, Duties, and Taxes

Where an order is shipped to a country other than the one it is shipped from, import duties, taxes, or customs fees may apply. Any such charges that are not collected at checkout are the responsibility of the recipient. These charges are set by your country's customs authority, and we have no control over them.

Customs processing may also delay delivery. If a package is refused because the recipient declines to pay duties or taxes that were not collected at checkout, the handling of the returned package is described in Section 9.

8. Shipping Address

Please make sure your shipping address is complete and correct when you place your order. If you need to change your address, contact us at support@holieva.com as soon as possible. We can only update the address if the order has not yet shipped.

We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

9. Undeliverable or Refused Packages

If a package is returned to us because the address was incorrect or incomplete, the package was not collected, or delivery was refused, we will contact you. We can reship the order once you confirm the correct details, but additional shipping costs may apply. Consumers in the UK and the EU keep all their rights under Section 2 of our Return and Refund Policy.

10. Lost, Delayed, or Damaged Packages

If your order has not arrived within 15 business days of shipping, or if tracking shows it was delivered but you have not received it, please contact us at support@holieva.com. We will investigate with the carrier and, where the order is confirmed lost in transit, we will send a replacement or issue a refund.

If your order arrives damaged, please see our Return and Refund Policy for how to report it.

11. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Holieva
Email: support@holieva.com